Hello! My name is Ilya.
I have send coins from HotBit to FTX and not received them on FTX. HotBit said that transaction is completed successfully, however no incoming transaction in FTX. I was written to support FTX and they said that they can’t handle this issue because they can’t find transaction details by transaction identifier… I found possible issue but I don’t know how to make it works. I have written to HotBit and want them to check if it is possible to cancel transaction and keep coins on HotBit wallet. So I’m waiting for their response now. If someone has faced with this issue and knows the solution please help