Mac Os 10.11x version , Mobilecoin Wallet Delay to passprase 2

my old macbook can not access even download wallet 1.4.0

  1. blue spin is stop, but can not login, just same screen though

Hey Billy! Can you please clarify whether you download and launch the wallet app? It sounds like you have downloaded it and are trying to log in, but you said you can’t download it.

This is a known issue that the team is working on. If you have a VPN service:

  • Quit MobileCoin Wallet
  • Connect to the VPN service
  • Launch MobileCoin Wallet

You should be able to log in, and it should work again in the future without needing to connect to the VPN. If that doesn’t work, let us know and we can get engineering involved.

If you don’t have a VPN service, also let me know and I can hook you up a small account from a trusted pay-as-you-go VPN service. Thanks!

This is likely duplicating the same bug as here: https://community.mobilecoin.foundation/t/mac-wallet-seems-stuck-on-create-wallet/

The wallet doesn’t support old versions of mac os x because the full service wasn’t compiled with support for old os versions turned on.